The companies today succeed or fail as a consequence of using software and the appropriate technology. But it is often hard to find a single all-in-one solution that includes everything a business needs to keep track of customer advice. There’s software for each specialized field a business might need, but occasionally using specialized products often leads to trouble. Here, Knowledge Center contributor Andrew Bailey explains the way to increase effectiveness through the use of a digital document management system to keep an eye on all of your customer advice.
You might also want to consider this… http://www.archives.nysed.gov/a/records/mr_pub63.pdf