Business process management (BPM) is a systematic approach to making an organization’s workflow more effective, more efficient and capable of adapting to an ever-changing environment. A business process is an activity or set of actions that will achieve a specific organizational goal.
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The goal of business process management (BPM) is to reduce human error and miscommunication and enables the stakeholders to focus on the requirements in the performance of their responsibilities. BPM is a subset of infrastructure direction, an administrative area concerned with maintaining and optimizing the equipment and core operations of an organization.