What are Business Processes?

A business process is a series of actions or undertakings that produce a specific outcome. For example, the entire process of filling a customer order involves several related steps.

In many business firms, business processes are not always formal and undefined. This frequently creates bottlenecks and inefficiencies when there are confusions as to some business processes, particularly on the process flow of the duties and responsibilities of employees.

Aspects of Business Process Management

Business Process Management (BPM) is a holistic, top down management approach that focuses on optimizing business operations in order to generate customer satisfaction. With its strong emphasis on continuous process improvement, businesses are given the flexibility to immediately react to changes in business process management (BPM).
*Business process management (BPM) is a procedure-oriented activity. It requires arranging the business around clearly defined and documented processes, particularly product lifecycle process.
*Business process management (BPM) promotes continuous process improvement. It involves tracking of performance-related procedures as a way to identify and eliminate inefficiencies. The business process life cycle identifies the cyclical stages of process management. Once designed and deployed, processes are improved and always monitored in order to check the results of such improvements.
*Business process management (BPM) is a multidimensional process. It requires defining and managing the relationships between individuals, processes and information technology (IT) systems.

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