Workflow management is a system of managing the process flow of activities and related documents within the business organization particularly from one worker or machine to another or even to an outside business organization. Through the appropriate utilization of the system’s workflows, each of these machines or workers will process the standard workflows according to your predetermined procedures.
As with technological improvements, much of workflow management takes advantage of special software to make the process more automated and thus much smoother.
Managing workflows appropriately is an important component of a business organization for a variety of reasons. The primary advantage of workflow management is much improved efficiency within the business firm. By automating a number of the procedures within a business organization and by establishing a set of procedures that is followed, unnecessary steps are eliminated and as a result of such improvement, every person in the management team is entirely aware of his or her duties/responsibilities.
Through this workflow process, it would become more relatively easy to monitor the performance of each machine and worker under the system. When a workflow is broken, it becomes easier to trace it back to the basic workflow procedure and determine where this flaw occurred. Furthermore, workflow management serves to standardize working procedures, ensuring that exactly the same function is being performed by every worker, delivering the proportionate amount of work within the system.
Further reading http://www.ceiton.de/CMS/EN/CEITON-CTWS-media-flyer-01.pdf